Terms of Service

South Korea

Effective Date 1 September 2021

Language

Please read these terms and conditions carefully. When signing up to use any of the services, you will be asked to review these terms and conditions. Once you proceed, you agree to be bound. If you do not agree with these terms and conditions, you should not use the services.

You also agree that using the Platform, App or Services in any country other than the place where you first registered an account on the App will be subject to the Terms of Service that apply in that other country.  The Terms of Service that apply in each country where we provide the Services are available at https://rideneuron.com/terms-of-service/.  

1. Information about us

The Services are provided and operated by Neuron Mobility Korea Co., Ltd. (we, us or “Neuron”). We are a joint stock company registered in South Korea.

2. Services

2.1 Please carefully read the terms and conditions (the “Terms of Service” or “Agreement”) below, including the associated Riding Rules (see clause 3 Rules) and Privacy Policy (see clause 5), as they apply to your access and use of the Services, including:

2.1.1 our website;

2.1.2 our technology platform (the “Platform”) that enables the renting of vehicles, currently accessible via our mobile applications (“App”); and

2.1.3 electric motorised standing kick scooters and (where made available,) power-assisted bicycles (each a “Vehicle” and collectively the “Vehicles”) rented on the Platform

(each a “Service” and collectively the “Services”).

Your access to and use of the Services is subject to your prior express acceptance of these Terms of Service and the associated Riding Rules (see clause 3), Privacy Policy (see clause 5) and Terms & Conditions for Location-Based Services. If you have any questions about these documents, please contact us at infoKR@neuron.sg.

2.2 These Terms of Service, including the associated Riding Rules and Privacy Policy constitute a legally binding agreement between you and Neuron (and the Neuron Entities). Our parking station and location partners are not a party to the agreement between you and Neuron for the use of the Services.

2.3 You confirm that you are at least 18 years old and acknowledge that any use of the Services by any minor under 18 years old is strictly prohibited.

3. Rules

3.1 In addition to these Terms of Service, by renting Vehicles on the Platform, you also agree to abide by and be bound by our applicable Riding Rules for your relevant location (the “Riding Rules” or “Rules”) found at https://rideneuron.co.kr/riding-rules/ which form part of these Terms of Service. All terms, provisions and agreements set forth in the Riding Rules are incorporated in these Terms of Service by reference with the same force and effect as though fully set forth in this document.

3.2 The Rules detail safety and other restrictions to safeguard yourself and others, and to respect local laws and regulations. The App includes further rules and details of no parking zones and low speed zones which you must comply with.

3.3 Depending on where in the world you may be using our Vehicles, different sets of Rules may apply to you.

4. Rental

4.1 You certify that you:

4.1.1 are the only person that will use the Vehicle unlocked by you as an individual Account Holder or designated to you as a Group Rider on a Group Ride (see clause 11 Group Rides));

4.1.2 are not under the influence of alcohol, controlled substances, drugs, medication, or any other substance that may impair your ability to operate the scooter safely and in a manner that is considerate to pedestrians, cyclists and all other road and pavement users;

4.1.3 be the only rider (never allow someone else to ride your scooter);

4.1.4 are reasonably competent and physically capable of using the Vehicle;

4.1.5 are responsible for determining for yourself whether the conditions make it safe to operate the Vehicle and for handling the Vehicle safely and prudently and in accordance with government regulations and guidelines and you acknowledge that it is your responsibility to adapt your driving (by adapting, for example, your speed, riding behaviour and braking distance) taking into account external factors which lead to a greater risk to you or the Vehicle (for example, your general ability, your medical condition and weather conditions;

4.1.6 will be responsible for any tickets, citations, fines, penalties, and administrative fees incurred as a result of your use of the Vehicle; and

4.1.7 will conduct a basic safety check of the Vehicle prior to use, including a visual check, a check of the battery capacity and a check of the functionality of the brakes, and that you will not use the Vehicle if there are any noticeable issues with the Vehicle which could affect its safety.

4.2 The maximum rental period is 24 hours. You will ensure that no Vehicle is left in a no parking zone (as indicated on the map in the App) on expiry of the trip.

4.3 You acknowledge that the Vehicle’s batteries require charging and it is your responsibility to check that the level of charge of the batteries of the Vehicle is sufficient to cater for your planned use. The charge level can be found on the App and on the Vehicle.

4.4 You will notify Neuron of any defect with the Vehicle and will notify Neuron (and where appropriate, the Police) of any accident involving the Vehicle (or any damage or injury that arises through use of the Vehicle) or should the Vehicle be stolen by contacting us immediately at infoKR@neuron.sg or via the App, in which case the provisions of clause 18.3 shall apply.

5. Privacy

5.1 These Terms of Service refer to the additional terms in our Privacy Policy (the “Privacy Policy”) found at https://www.rideneuron.com/privacy-policy, which apply to your use of our Services, and by using our Services you: (i) consent to such processing; (ii) warrant that all data provided by you is accurate; and (iii) acknowledge and agree that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information both within and outside of South Korea for storage, processing, and use by us. All terms, provisions and agreements set forth in the Privacy Policy are hereby incorporated in these Terms of Service by reference with the same force and effect as though fully set forth in this document.

5.2 Further details of our processing activities are detailed in our Cookie Policy found at https://rideneuron.co.kr/cookie-policy/.

5.3 With your consent, we may provide you with certain communications, such as service announcements and administrative messages. These communications may be sent within the App or via text (SMS) messages.

6. Changes of terms

6.1 We may amend the Terms of Service—and associated rules, policies and supplemental terms from time to time to the extent allowed under the Act on the Regulation of Terms and Conditions. We will notify you at least 30 days prior to any amendment to material clauses of the Terms of Service regarding your rights and obligations to the email address associated with your account and you may contact us to end the contract before the changes take effect in accordance with clause 25. We will notify you or announce at least 7 days prior to any amendment to non-material clauses of these Terms of Service.

6.2 You will be deemed to have consented to the amended Terms of Service if you do not express your refusal to consent despite us having clearly notified or announced in our notice or announcement of amendments that you will be deemed to have consented if you do not express your refusal by the date the amended Terms of Service becomes effective.

6.3 If you do not consent to amended Terms of Service, we may terminate these Terms of Service.

7. Changes to the services

7.1 The form and nature of the Services may change from time to time. You acknowledge and agree that we may stop (permanently or temporarily) providing the Services (or any features within the Services) to users generally after individually notifying you in the event of any of following; provided that, under circumstances not under our control, we may provide notice after the event.

7.1.1 If any event occurs that cannot be controlled despite our reasonable efforts or that is expected to occur, including natural disasters, wars, riots, fires, strikes, or government authorities’ restrictions;

7.1.2 If facilities-based telecommunications business operators suspend provision of telecommunications services;

7.1.3 If we conduct regular inspections, maintenance inspections or replacement of the Vehicles or facilities for the provision of Services or an error, issue, failure or interruption in communications of the Vehicles or facilities for the provision of Services has occurred;

7.1.4 If any part of the Services are provided together with or delegated to a third party and such Services are changed or suspended due to the third party’s circumstances;

7.1.5 If it is difficult for us to provide the Services due to investigations or requests by government authorities;

7.1.6 If any other reason that substantially hinders the provision of the Services has occurred; or

7.1.7 If we determine that there are inevitable reasons to suspend the Services, including change in our business type or suspension or transfer of our business.

7.2 Subject to local laws, you will not be entitled to a refund of any fees for unused rental periods unless Neuron’s rental service is suspended for more than 15 days.

7.3 We make no representations, warranties, or guarantees, whether express or implied, that our Services or any content on the Platform is accurate, complete, or up to date; or on the availability of our Services at any time.

7.4 These Terms of Service and the provision of the Services are contingent on local authority, regional authority and governmental permission and consent which can be withdrawn or suspended at any time. You agree to comply with all local authority, regional authority and government requirements and acknowledge that your failure to do so can cause loss to us.  You further acknowledge that these Terms of Service may be altered in response to local authority, regional authority and/or government requirements at any time.  In the event permission and consent of the Services is withdrawn or suspended by local authority, regional authority or government you agree to comply with our reasonable requirements to ensure compliance with the requirements of local authority, regional authority and government

8. Accessing the services

8.1 We do not guarantee that our Services will always be available or be uninterrupted. Access to our Services is permitted on a temporary basis, in particular the maximum rental period for a Vehicle is 24 hours. We will not be liable to you if for any reason our Services are unavailable at any time or for any period if there are no Devices available because they are all rented out, or it is necessary to ensure your safety or the safety of Devices, for example if there is a demonstration causing traffic problems or if there are bad weather conditions. In these circumstances, you can use the Services (including the remainder of time on any Pass) when the Services become available.

8.2 You are responsible for making all arrangements necessary for you to have access to our Services, including ensuring that you have an appropriate driving licence if required by law or regulation.

8.3 Unless otherwise agreed by Neuron in writing, the Services are made available solely for your personal, non-commercial use.

9. Your account and password

9.1 To use certain Services, you may be required to download the Neuron App and create an account (an “Account”). You are responsible for safeguarding the password for your Account and for any activities or actions on your Account. We encourage you to use strong passwords with your Account. You must treat such information as confidential. You must not disclose it to any third party. Neuron cannot and will not be liable for any loss or damage arising from your failure to abide by the above and your failure to safeguard your Account, passwords, and other sensitive information, unless the loss or damage was caused by Neuron’s intentional misconduct or negligent acts or omissions.

9.2 We have the right to disable any password, whether chosen by you or allocated by us, or to suspend or terminate any account at any time without liability, and without prejudice to our other rights and remedies under these Terms of Service or at all law if: (a) you have failed to comply with any of the provisions of these Terms of Service or the Riding Rules (see Clause 3),      (b) we discover wrongful or fraudulent use of an Account, (c) the agreement between Neuron and you regarding provision of services is terminated, (d) you sign up to use Neuron’s services illegally using another person’s name; (e) you illegally pay any charges, including using another person’s name or phone number; or (f) you violate any applicable laws or regulations, including by providing illegal programs, interrupting Neuron’s operations, illegally communicating or hacking in violation of the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., distributing malware and accessing data without authority.

9.3 If you know or suspect that anyone other than you knows your password, you must promptly notify us via our customer service channels. If due your intentional misconduct or negligent acts or omissions, a third party uses your account, you must indemnify us for any damages (including expenses) in connection with or arising from the third party’s use of your account.

9.4 You are obliged, as a condition of using the Vehicle, to provide accurate, complete, and up to date information (including personal identification) for your Account.

9.5 You must not create multiple accounts unless otherwise agreed by Neuron in writing. Creating multiple accounts is a misuse of the Services.

10. Your licence to use the platform

10.1 Neuron grants you a revocable personal, royalty-free, non-assignable, and non-exclusive licence to use the Platform and associated Apps. This licence is for the sole purpose of enabling you to use and enjoy the benefit of the Platform as provided by Neuron in the manner permitted by these Terms of Service.

10.2 You agree that the Services (including, but not limited to, the Vehicles) at all times remain the exclusive property of Neuron.

11. Group rides

11.1 If, as the holder of an account on our Platform or App (“Account Holder”), you initiate a group ride on our Platform using our App (a “Group Ride”), you:

11.1.1 accept the appointment made in paragraph 11.2.1 and agree that you act as agent for each other rider on the Group Ride (each a “Group Rider”) in their acceptance of these Terms of Service and our Privacy Policy for the purpose of their use of the Services on the Group Ride;

11.1.2 undertake and certify that, in the process of initiating the Group Ride, each Group Rider enters their own correct name and other details via our App as requested and themselves personally accept and agree to these Terms of Service and our Privacy Policy;

11.1.3 to the extent permitted by law, accept and agree that you are jointly and severally liable for any loss, damage or claims arising from or related to the Group Ride (whether caused by you or a Group Rider);

11.1.4 accept and agree to pay all costs, charges or fees for the use of the Services by you and each Group Rider on the Group Ride and that these amounts will be charged to your account  for payment under clause 12;

11.1.5 undertake to ensure each Group Rider abides with clause 4.1 and the associated Riding Rules;

11.1.6 undertake and certify that all riders in the Group Ride (including you and each Group Rider) are at least 18 years or older; and

11.1.7 undertake and certify that:

a) only riders identified as a Group Rider and that have accepted these Terms of Service via our App will ride a Vehicle on the Group Ride; and

b) there is no more than one rider per Vehicle for the duration of the Group Ride.

11.2 If you access the Services as a Group Rider on a Group Ride initiated by an Account Holder, you:

11.2.1 irrevocably appoint the Account Holder as your agent to accept on your behalf these Terms of Service and our Privacy Policy and in respect of your use of the Services for the Group Ride;

11.2.2 confirm and acknowledge that, notwithstanding the appointment in paragraph 11.2.1, your express acceptance via our App constitutes your acceptance as principal of these Terms of Service and our Privacy Policy;

11.2.3 accept and agree that you are liable for any loss, damage or claims arising from or related to your use of the Services on the Group Ride.

12. Payment

12.1 You understand that use of the Services will result in charges as detailed in the App and on the Neuron website to you for the Services you receive (“Charges”). After you have received the benefit of Services, Neuron will facilitate your payment of the applicable Charges based on the pricing model notified to you on the App (e.g. how many minutes you use together with any unlock fee; or the rate applicable for a Pass in which case see clause 14 below).

12.2 Charges will be inclusive of applicable taxes where required by law at the prevailing rate from time to time. Charges for passes are due immediately on purchasing a Pass, charges will otherwise be collected depending on the number of minutes that you use the Device for and payment will be deducted from your stored value balance or debited from your payment card. You confirm that you are authorised to use any cards you provide the details of and confirm that details provided are valid (i.e. card details and expiration date). You authorise us to charge the card for all fees incurred by you in line with the agreed Charges. You agree to immediately inform us of all changes relating to your card.

12.3 Security Deposit: We may require a security deposit for use of the Services which will be indicated to you in the App.

12.4 Usage Fees: You may use the Vehicles on a per trip basis or as otherwise in accordance with the pricing described in the App. We will charge your agreed payment methods the amount of the fees as agreed by you on the App when you book to start riding.

12.5 Administration Fee: You may be charged a fee in the circumstances specified below to allow us to recover some of the costs that we may bear due to your breach of these Terms of Service.

12.5.1 Helmet replacement fee: If you do not return the supplied helmet at the end of your ride.

12.5.2 Unauthorised parking fee: For example, if you leave a Vehicle in an area designated in the App as a no parking zone, or leave a Vehicle outside the permitted service zone at the end of your ride.

12.5.3 Unauthorised riding fee: For example, if you ride a Vehicle in an area designated in the App as a no riding zone.

12.6 Account in debit: In addition to any amounts due, if your account is in debit for any reason, you may be charged fees that are incidental to our collection of these debit amounts.  Such fees or charges may include collection fees, interest (calculated at 10% per annum) or other third-party charges.

12.7 Valid Credit Card or Debit Card: In some jurisdictions, you must input valid credit or debit card details and a valid expiration date as a prerequisite to using the Services. You represent and warrant that you are authorised to use any cards you provide the details of. You authorise us to charge the card for all fees incurred by you. All fees are subject to applicable sales taxes and other government charges, which may be charged and collected by us.

12.8 Dispute: If you dispute any charge on your credit or debit card account, then you may contact us, and provide us all trip-related information that is necessary to identify the disputed charge, such as the date of the trip and the approximate starting and ending times.

13. Promotional codes

13.1 Neuron may, at Neuron’s sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services, subject to any additional terms that Neuron establishes on a per promotional code basis (“Promo Codes”).

13.2 You agree that Promo Codes:

13.2.1 must be used for the intended audience and purpose, and in a lawful manner;

13.2.2 may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Neuron;

13.2.3 may be disabled by us if after confirming with you, we discover that you have obtained Promo Codes in violation of the Terms of Service or by using unfair methods

13.2.4 may only be used pursuant to the specific terms that Neuron establishes for such Promo Code;

13.2.5 have no cash value, and are not exchangeable for cash or vouchers or monetary benefit; and

13.2.6 may expire prior to your use in accordance with any terms of the Promo Code (e.g. expiration date).

13.3 Neuron reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms of Service.

14. Passes

14.1 You may purchase a:

14.1.1 3-day pass;

14.1.2 weekly pass;

14.1.3 monthly pass; and/or

14.1.4 such other pass as may be offered on our website or App from time to time (each a “Pass”), at the price indicated on our website or the App.

14.2 A Pass allows you to have as many rides as you want during the period of the Pass, subject to any daily limit or other conditions notified on our website or the App at the time of purchase. Once activated, Passes are non-refundable; unless you have not been able to use the Services due to our suspension or ceasing to provide the Services as further detailed in clause 7.1. For clarity, this shall not apply if Neuron suspends due to a force majeure event, including any pandemic or epidemic or government direction. Further terms may be made available to you at the time you purchase as Pass.

14.3 At the time of purchasing a Pass you may select whether or not the Pass you purchase will auto-renew at the end of its term by so indicating on the Passes page of the App. If you make this selection the Pass will automatically renew upon expiry and you will be automatically charged the full amount of the renewed Pass at that time, unless you change this selection before that occurs.  You may change your auto-renew selection at any time on the Passes page of the App.

15. Insurance and loss

NOTE: Please refer to section 4 of the Riding Rules for information on what to do if there is an accident.

15.1 Your safety and peace of mind is important to us, however any insurance that may be held by Neuron from time to time may not necessarily cover you for any injury, harm, damage or loss you may suffer in the event of an accident (or otherwise related to your use of the Services) and you should give consideration to obtaining your own insurance.

15.2 If there is relevant insurance, you may invalidate it if you fail to comply with these Terms of Service or the Riding Rules and be liable for any costs that flow from that.This may apply in particular (but without limitation) if you ride:

15.2.1 without any necessary driving or other licence (where applicable);

15.2.2 when under the age of 18; or

15.2.3 while under the influence of alcohol or other drugs;

15.2.4 without a helmet;

15.2.5 with deliberate recklessness;

15.2.6 with a passenger;

15.2.7 the Vehicle for commercial use; or

15.2.8 a device not under your own account.

You acknowledge that any use of the Services that is in breach of these Terms of Service or is otherwise in breach of any local authority, regional authority or government rules may void all insurance, accident or liability coverages (where permitted by law) and makes you responsible for all loss or damage to, or connected with, your use of the Service, to the extent that such loss or damage is connected to such prohibited use

16. Damaged, lost, or stolen vehicles

16.1 Neuron reserves the right to take all necessary actions available to it at law if, in our reasonable opinion, a Vehicle rented by you is determined to have been damaged (fair wear and tear excepted), lost or stolen, including but not limited to:

16.1.1 making a police report against you;

16.1.2 recovering costs from you; and/or

16.1.3 commencing recovery actions and proceedings against you,

16.1.4 in each case, to hold you liable for: (a) our reasonable costs to repair a vehicle damaged by you to the standard of the Vehicle pre-rental; and/or (b) the full replacement cost of the Vehicle and/or any helmet provided to you to be used with the Vehicle, including (i) outstanding usage charges, (ii) charges and expenses incurred by Neuron in its recovery attempts, and (iii) any other reasonable costs incurred by Neuron in dealing with a lost or stolen Vehicle.

16.2 If a Vehicle is determined to have been damaged, lost or stolen while in your possession, Neuron reserves the right to suspend or terminate your access to the service. This extends to all accounts that is associated with the offending account.

17. Our intellectual property rights

17.1 All intellectual property rights subsisting in respect of the Services belong to Neuron or have been lawfully licenced to Neuron for use in connection with the Services. All rights under applicable laws are hereby reserved. You agree not to upload, post, publish, reproduce, transmit, or distribute in any way any component of the Platform, the content on the Platform, or any access to any Service, or create derivative works with respect thereto, except with the prior written consent of Neuron or unless expressly permitted in these Terms of Service. Our Platform, the Content, and the Services are copyrighted under applicable laws.

17.2 You agree that we are free to use, disclose, adopt, and modify all and any ideas, concepts, knowhow, proposals, suggestions, comments, and other communications and information provided by you to us (the “Feedback”) in connection with the Services and/or your use of the Services without any payment to you. You hereby waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges, and/or other payments in relation to our use, disclosure, adoption, and/or modification of any or all of your Feedback.

18. Limited liability and warranty; assumption of risk and waiver

18.1 Please read this section carefully since it limits the liability of Neuron and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors (collectively, the “NeuronEntities”). Each of the subsections below only applies up to the maximum extent permitted under applicable law. Some jurisdictions do not allow the disclaimer of implied warranties or the limitation of liability in contracts and, as a result, the contents of this section (in whole or in part) may not apply to you. Nothing in this section is intended to limit any rights you may have which may not be lawfully limited. All Information provided on our Services is for your general reference only. We do not accept any responsibility whatsoever in respect of such information.

18.2 Your access to and use of our Services is at your sole responsibility and risk and is provided “as is”, “as available.” The Services are for your personal use only and the Neuron Entities make no representation or warranty of any kind, express or implied, including, without limitation, any warranties on merchantability or fitness for any particular purpose or non-infringement.

18.3 You acknowledge that while operating the Vehicles, accidents, personal injury, death and other harm can happen, including as a result of falling, collisions, encountering hidden obstacles and varying terrain and aggravation of existing health conditions. You acknowledge that you have been warned about these possibilities, and that you assume all risk in relation to the operation of the Vehicles and your use of it. This provision will constitute a “risk warning” for the purposes of any applicable law and may operate to exclude or limit any rights you might otherwise have against the Neuron Entities in relation to the supply of the Services.

18.4 To the fullest extent permitted by law, you release us from all claims (including claims under statute that can be waived by you and negligence claims) arising out of, or in any way related to, your use of the Vehicles and Services.

18.5 The Neuron Entities will not guarantee or assume any responsibility that:

18.5.1 messages sent through the internet including in connection with the Services will be free from interception, corruption, error, delay, or loss;

18.5.2 access to the Services will be available or be uninterrupted;

18.5.3 use of the Vehicles and/or Services will achieve any particular result;

18.5.4any information presented in our Services is accurate, adequate, current, or reliable, or may be used for any purpose other than for general reference;

18.5.5 any information presented in our Services is free of defect, error, omission, virus, or anything which may change, erase, add to, or damage your software, data or equipment; or

18.5.6 defects in the Services will be corrected.

However, the Neuron Entities will assume (i) responsibilities arising from the Neuron Entities’ intentional misconduct or negligent acts or omissions or (ii) responsibilities that the Neuron Entities cannot exclude from its responsibilities under applicable laws and regulations.

18.6 Without limiting the generality of the foregoing, in no event will the Neuron Entities be liable to you or any other person for any direct, indirect, incidental, special, punitive, or consequential loss or damages, including any loss of business or profit, loss of data, personal injury or property damage, arising out of any use, or inability to use, the Vehicles and/or Services or any information presented on the Services, unless the Neuron Entities knew or could have known of the possibility of such loss or damages. The Neuron Entities will not be liable for delay or failure in performance resulting from causes beyond our reasonable control.

18.7 You will exercise and rely solely on your own skill and judgment in use of the Vehicles and/or Services and in your use and interpretation of any information presented on the Services. You are responsible to ensure that your use of the Vehicles, Services and any information presented on the Services complies with all applicable legal requirements.

18.8 Without prejudice to the foregoing, if your use of the Vehicles and/or Services does not proceed to your reasonable satisfaction and/or where applicable you do not receive appropriate responses to such use from us, as set out in these Terms of Service or otherwise, you are advised to contact us via our customer service channels. No lack of response to such contact will be deemed to constitute any acquiescence or waiver.

18.9 To the fullest extent permitted by law, you hereby indemnify and hold harmless the Neuron Entities from any tickets, citations, fines, penalties, and administrative fees, incurred as a result of your use of the Vehicles or when riding a vehicle or otherwise, and against all liabilities, costs, expenses, damages, and losses (including any direct, indirect, or consequential losses, loss of profit, loss of reputation, and all interest, penalties, and legal and other professional costs and expenses) of any kind or nature arising suffered or incurred by the Neuron Entities (1) arising from your negligence or wilful misconduct, (2) arising from your breach of these Terms of Service, or (3) in connection with any claim made against the Neuron Entities for actual or alleged infringement of a third party’s intellectual property rights arising out of or in connection with your use of the Vehicles and/or Services. This clause will survive termination of the Terms of Service.

18.10 The limitation of liability contained in these Terms of Service will apply to the fullest extent permitted by applicable laws.

19. Use of the services

19.1 We reserve the right to refuse to provide the Services, if (i) the agreement between Neuron and you regarding provision of services is terminated; (ii) you violate your obligations under these Terms of Service or interrupt Neuron’s normal operation of services; (iii) sign up to use Neuron’s services illegally using another person’s name; (iv) illegally pay any charges, including using another person’s name or phone number; (v) you violate any applicable laws or regulations, including by providing illegal programs, interrupting Neuron’s operations, illegally communicating or hacking in violation of the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., distributing malware and accessing data without authority; (vi) you do not log into your account for one year or longer or if you do not rent Vehicles for one year or longer.

19.2 We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process, or governmental request, (ii) enforce the Terms of Service, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security, or technical issues, (iv) respond to user support requests, or (v) protect the rights, property, or safety of Neuron, its users, and the public.

19.3 We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes, and platform in order to access the Platform. You should use your own virus protection software.

19.4 You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, Neuron’s computer systems, or the technical delivery systems of Neuron’s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), (scraping the Services without our prior consent is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive, or false source-identifying information; (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, trojan, worm, logic bomb, or other material which is malicious or technologically harmful, overloading, flooding, spamming, mail-bombing the Services, or scripting the creation of content in such a manner as to interfere with or create an undue burden on the Services; or (vi) publish or post any material that is offensive to a reasonable person or in breach of any applicable laws.

19.5 We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.

20. Linking to us

Subject to us providing our prior written consent, you may link to our Services provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

21. Third-party links and resources

21.1 The links from the Services may take you to other sites or services and you acknowledge and agree that Neuron has no responsibility for the accuracy or availability of any Information provided by third parties’ services and websites.

21.2 The Services may include advertisements, which may be targeted to information on the Services, queries made through the Services, or other information. The types and extent of advertising by Neuron on the Services are subject to change. In consideration for us granting you access to and use of the Services, you agree that Neuron and its third-party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services.

21.3 Links to other websites and services do not constitute an endorsement by us of such websites or services, or the information, products, advertising, or other materials made available by such third parties and your access to such websites and services will be subject to their terms and conditions. Neuron has no responsibility for the accuracy of any information made available through such websites or services.

22. Indemnity

You agree to indemnify, and hold us harmless from and against all liabilities, damages, claims, actions, costs, and expenses (including without limitation legal fees), in connection with or arising from your breach of any of these Terms of Service and/or your use of the Services. We may, if necessary, participate in the defence of any claim or action and any negotiations for settlement. No settlement which may adversely affect our rights or obligations will be made without our prior written approval. We reserve the right, at our own expense and on notice to you, to assume exclusive defence and control of any claim or action.

23. Severance

The illegality, invalidity, or unenforceability of any provision of these Terms of Service under the law of any jurisdiction will not affect its legality, validity, or enforceability under the laws of any other jurisdiction nor the legality, validity, or enforceability of any other provision.

24. Waiver

No failure or delay by a party to exercise any right or remedy provided under this agreement or by law will constitute a waiver of that or any other right or remedy, nor will it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy will prevent or restrict the further exercise of that or any other right or remedy.

25. Termination

25.1 The Terms of Service will continue to apply until terminated by either you or us as follows:

25.1.1 You may end your agreement with us at any time for any reason by deactivating your Accounts and discontinuing your use of the Services. You do not need to specifically inform us when you stop using the Services.

25.1.2 We may suspend or terminate your Accounts or cease providing you with all or part of the Services at any time for any reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms of Service, the Riding Rules or the Privacy Policy; or (ii) you create risk of possible legal exposure for us; or (iii) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your account or the next time you attempt to access your account.

25.2 In all such cases, any provision of these Terms of Service that expressly or by implication is intended to come into or continue in force on or after termination of this agreement will remain in full force and effect.

25.3 Nothing in this section will affect our rights to change, limit, or stop the provision of the Services without prior notice, as provided above in clause 7 (Changes to the services).

26. Force majeure

26.1 No party will be in breach of these Terms of Service nor liable for delay in performing, or failure to perform, any of its obligations under these Terms of Service if such delay or failure result from events, circumstances, or causes beyond its reasonable control. In such circumstances, the affected party will be entitled to a reasonable extension of the time for performing such obligations.

26.2 The affected party will use all reasonable endeavours to mitigate the effect of a force majeure event on the performance of its obligations.

26.3 A force majeure event will include such events as an act of God, fire, flood, typhoon, storm, war, riot, civil unrest, act of terrorism, strikes, industrial disputes, outbreak of epidemic or pandemic illness, failure of utility service or transportation, request from a government, change of laws or regulations, or interference from civil or military authorities.

27. Assignment

Neuron may assign these Terms of Service, in whole or in part, to any party without giving you prior notice and without your consent. You may not assign any right under these Terms of Service except with, and in strict compliance with any conditions of, the prior written consent of Neuron.

28. Governing law and jurisdiction

These Terms of Service, their subject matter and their formation are governed by the laws of South Korea. We both agree to the non-exclusive jurisdiction of the courts of South Korea.

29. Dispute resolution

29.1 Each of the parties will use their reasonable endeavours to cooperatively resolve any dispute arising in connection with the subject matter of these Terms of Service (“Dispute”).

29.2 The Dispute must be referred by notice in writing by either party to the other party for resolution. Such notice must give full particulars of the Dispute.

29.3 Following notice of a Dispute being given, a representative of Neuron will be made available to meet with you to attempt to resolve the Dispute.

29.4 If a Dispute is not resolved within 60 Business Days, the Parties may exercise their legal rights, including by commencing proceedings.

29.5 Nothing in this clause prevents or restricts a party from instituting proceedings to seek injunctive or declaratory relief (including in circumstances where the requirements in this clause have not been complied with).

29.6 The parties acknowledge and agree that, subject to an order made by a Court, each party must bear its own costs in relation to any disputes.

30. Languages

In case of discrepancies between the English version and any other language versions of these Terms of Service and contents of our website, the English version will prevail.

31. Contact

If you encounter any problem using our Services, or have questions about these Terms of Service, please contact us at:

Company: Neuron Mobility Korea Co., Ltd.

Email: infoKR@neuron.sg

Website: www.rideneuron.co.kr

Telephone: 003 083210423