Riding Rules, CALGARY
Last updated 24 September 2025
Neuron sets localised Riding Rules to protect the safety of our Users and the general public. It is important to familiarise yourself with these Rules every time you ride. Failure to comply with these Riding Rules can result in imposition of a fee or suspension or termination of your account, and could invalidate any available insurance.
These Riding Rules apply to your access and use of our electric scooters and electric bicycles (each a “vehicle” and collectively the “vehicles’).
You must always abide by all applicable road rules, parking requirements, curfews and any other relevant laws, regulations and restrictions imposed by the relevant authorities or by Neuron.
1. RESPONSIBLE RIDING
To ride our vehicles you must:
1.1 be at least 18 years of age or the age of majority in your province;
1.2 be in good health, not have any existing physical, mental, medical or other condition that may impair your ability to safely operate the vehicle;
1.3 not be under the influence of alcohol, controlled substances, drugs, medication, or any other substance that may impair your ability to operate the vehicle safely;
1.4 consider carefully our strong advice to wear an approved bicycle helmet;
1.5 wear other safety equipment as appropriate, including but not limited to covered footwear;
1.6 be the only rider (never allow someone else to ride your vehicle);
1.7 not carry passengers, including adults, children, infants (in baby carriers or otherwise), animals including pets and service animals etc.;
1.8 keep under the weight limit of 120kg for bicycle and 140kg for scooter (total weight, i.e. rider and cargo);
1.9 not carry items weighing more than 10kg in total and/or items that may impede your ability to safely operate the vehicle, including but not limited to bulky, oversized or imbalance items;
1.10 not use any phone, tablet, laptop, computers, smartwatch, music player, mobile electronic device or any other device that might distract you while riding;
1.11 not ride in adverse weather conditions, such as heavy rain, lightning storms, monsoons, windy conditions, typhoons, hurricanes, cyclones, tropical storms, flooding, storm surges, haze, fog, smog, dust storms, reduced visibility conditions, hail, heavy snow, and icy conditions;
1.12 not use the vehicle for racing, tricks, stunts, or in any other manner other than for personal transport;
1.13 ride in a safe and respectful manner, keep a safe distance, be considerate of other road or path users, specially pedestrians, and ride at a speed that does not put yourself or others at risk.
2. STARTING AND ENDING A TRIP
2.1 TO START:
2.1.1 inspect the vehicle
- test the brakes, lights, horn, throttle (for scooter) or pedals and chain (for bicycle);
2.1.2 adjust safety equipment
- adjust your helmet or other other personal protective equipment as necessary for safe and comfortable riding; and
2.1.3 adjust riding position
- adopt a safe and comfortable riding position on the vehicle.
Do not use the vehicle if it does not pass the above tests, or is otherwise unsuitable for operation.
2.2 TO END:
2.2.1 return the vehicle in the same condition as when you started the trip, normal wear and tear permitting;
2.2.2 deploy the kickstand and ensure the vehicle is upright with all wheels in contact with the ground;
2.2.3 if you used a helmet provided by Neuron for the trip:
a) for a vehicle equipped with a helmet lock, return the helmet to the locking mechanism fitted to the vehicle and make sure it is locked securely, otherwise Neuron may charge you a replacement fee if you fail to do so when you end your trip; or
b) for a vehicle not equipped with an operational helmet lock, clip the helmet to the vehicle’s handlebars using the helmet strap and notify Neuron of the faulty locking mechanism.
2.3 PARKING:
2.3.1 park only in the designated parking areas indicated in the Neuron App or other designated areas such as furniture zones of sidewalks (nearest to the roadway edge), public bike racks in share & go parking zones and other marked parking zones (on sidewalks without furniture zones, give at least 2 meters of clearance for accessibility);
2.3.2 park the vehicle upright in a safe and responsible way, having regard for other sidewalk users;
2.3.3 DO NOT do not park the vehicle:
a) outside the service area, in restricted public areas, or in any designated no-parking zones indicated in the Neuron app;
b) on roads or in areas that may cause an obstruction or hinder access, including to doorway, entrances, stairwells, emergency exits, fire hydrants, bus or train stations, public amenities, tactile ground surface indicators or accessibility parking zones, etc.;
c) within shrub beds or 0.5 metres of a tree;
d) within 1.0 metre of either side of a pathway;
e) within restricted access private areas which will prevent other users from accessing the vehicles (e.g. within a condominium, school compound, commercial or residential property); and
f) where doing so would be in breach of applicable traffic rules, and any other relevant laws and regulations.
3. DURING A TRIP
While riding in Calgary, observe the following:
3.1 WHERE YOU MAY RIDE
You may ride at maximum speed of 20 km/h on pathways, bicycle lanes, Stephen Avenue, and
3.1.1 for scooters only: on empty sidewalks and quiet roads with lower speed limits or lower traffic volumes, but NOT on roadways or busy sidewalks;
3.1.2 for bicycles only: on roadways, but NOT on sidewalks.
3.2 DO
3.2.1 remain in standing position at all times if you are riding a scooter;
3.2.2 remain on paved surfaces at all times—do not go on grass, broken ground or other soft surfaces;
3.2.3 ensure that you have adequate visibility at all times, and can be seen by others;
3.2.4 ride single file, avoid riding side-by-side on roadways;
3.2.5 keep to the right side of the pathway except when passing;
3.2.6 use the bell to alert others when passing or approaching a blind spot such as a corner or hill;
3.2.7 use hand signals to indicate your movements to pedestrians and pathway users;
3.2.8 give way to both pedestrians and drivers of mobility devices, such a wheelchairs at all times;
3.2.9 to cross a roadway at a crosswalk you must:
a) slowdown, stop, dismount the vehicle and look both ways;
b) give way to any vehicle or pedestrian before crossing; and
begin to cross as a pedestrian in accordance with pedestrian traffic control signals.
3.2.10 stop riding immediately if the vehicle malfunctions, the battery level is low or the vehicle cannot be ridden safely.
3.3 DON’T:
3.3.1 ride against the flow of traffic;
3.3.2 ride between two lanes of moving vehicles unless the right lane is reserved for right turns;
3.3.3 cause nuisance, distraction, or inconvenience to other road or path users.
4. WHAT TO DO IF THERE IS AN ACCIDENT
4.1 Make sure you and any third parties involved are safe, then seek emergency assistance if required. In the event of an emergency, please follow the guidance on our app or the emergency page of our website.
4.2 Neuron’s customer support team will contact you to share details about the accident such as when, where, and how it happened, and whether any third parties were involved.
4.3 If any third parties are involved, then you must NOT RIDE AWAY from the scene. You must stop if any property has been damaged or if anyone is injured and provide your name and address and any other relevant details to anyone who needs it.
4.4 Similarly, you should ask any other third party who is involved for a name, address, and any other relevant details.
4.5 You should not admit any fault or make any offers or promises etc. to any third party that was involved at any time without speaking to us or the insurance company first.
4.6 Information on Ride Insurance can be found on the Neuron App and here.
5. OTHER RESTRICTIONS
5.1 Do not retain the vehicle in your possession after a trip. This includes keeping the vehicle within your property.
5.2 Do not convey or otherwise transport the vehicle other than by riding it, including on public transport.
5.3 Do not ride or transport the vehicle outside of the designated riding areas.
5.4 Do not prevent or obstruct other users from using the vehicle after completing a ride (e.g. by locking the vehicle with an external device).
5.5 Do not modify, disassemble, remove components, or otherwise tamper with the vehicle in any way.
5.6 Do not retain way.
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