Riding Rules, Queensland
Last updated 14 July 2021
Neuron sets localised Riding Rules to protect the safety of our Users and the general public. It is important to familiarise yourself with these Rules every time you ride. Failure to comply with these Riding Rules can result in a suspension or termination of your account.
These Riding Rules apply to your access and use of our electric motorised standing kick scooters and power assisted bicycles (each a “vehicle” and collectively the “vehicles”).
1. RESPONSIBLE RIDING
1.1 To ride our vehicles you must:
1.1.1 be at least 18 years of age;
1.1.2 be in good health;
1.1.3 not be under the influence of alcohol, controlled substances, drugs, medication, or any other substance that may impair your ability to operate the vehicle safely and in a manner that is considerate to pedestrians, cyclists and all other road and pavement users;
1.1.4 not have any existing physical, mental, medical or other condition that may impair your ability to safely operate the vehicles;
1.1.5 for scooter use, keep under the scooter’s weight limit of 140kg (total weight, i.e. rider and cargo);
1.1.6 for bicycle use, keep under the bicycle’s weight limit of 120kg (total weight, i.e. rider and cargo);
1.1.7 not be carrying items weighing more than 10kg in total;
1.1.8 wear an approved bicycle helmet that is securely fitted at all times (unless an exemption has been granted by an appropriate authority for medical or religious reasons);
1.1.9 wear other safety equipment as appropriate, including but not limited to covered footwear;
1.1.10 be the only rider (never allow someone else to ride your vehicle);
1.1.11 not carry passengers, including but not limited to other adults, children, infants (in baby carriers or otherwise), animals including pets and service animals etc.;
1.1.12 not be carrying items that may impede your ability to safely operate the vehicle, including but not limited to bulky, oversized or imbalanced items;
1.1.13 not use any phone, tablet, laptop, smartwatch, music player, or mobile electronic device, or any devicethat might distract you while riding;
1.1.14 not use headphones, earphones, earbuds, a headset, or other listening device while riding, or otherwise impede your ability to observe and pay attention to your surroundings;
1.1.15 not ride in adverse weather conditions, including but not limited to heavy rain, lightning storms, monsoons, windy conditions, typhoons, hurricanes, cyclones, tropical storms, flooding, storm surges, haze, fog, smog, dust storms, reduced visibility conditions, hail, heavy snow, and icy conditions;
1.1.16 not use the vehicle for racing, tricks, stunts, or in any other manner other than for personal transport; and
1.1.17 abide by all applicable traffic rules, and any other relevant laws and regulations (federal, state, local or otherwise).
2. STARTING AND ENDING A TRIP
2.1 Before starting a trip:
2.1.1 inspect the vehicle for defects;
2.1.2 test the brakes, both mechanical and electric;
2.1.3 test the lights;
2.1.4 test the horn;
2.1.5 test the throttle;
2.1.6 wear a helmet (whether provided by Neuron or otherwise) and other personal protective equipment as necessary and as mandated in your jurisdiction; and
2.1.7 ensure that you can adopt a comfortable riding position on the vehicle.
Do not use the vehicle if it does not pass the above tests, or is otherwise unsuitable for operation.
2.2 When ending a trip:
2.2.1 park the vehicle in a safe and responsible way, having regard for other path users;
2.2.2 park only in the designated parking areas indicated in the Neuron app;
2.2.3 deploy the kickstand;
2.2.4 return the vehicle in the same condition as when you started the trip, normal wear and tear permitting;
2.2.5 If you used a helmet provided by Neuron for the trip, return the helmet to the locking mechanism fitted to the vehicler and make sure it is locked securely (if this is not done you may be charged a replacement fee when you end your trip). In the event the vehicle is not fitted with an operational helmet lock, clip the helmet to the vehicle’s handlebars using the helmet strap and notify Neuron of the faulty locking mechanism;
2.2.6 do not park the vehicle in restricted public areas or in the pedestrian zone of a public footpath or pathway;
2.2.7 do not park the vehicle on roads or in areas that could block public footpaths or hinder access to tactile ground surface indicators;
2.2.8 do not park the vehicle within a bus zone or any other place where it could interfere with pedestrian access generally or access to amenities;
2.2.9 do not park the vehicle where it may pose a safety hazard or cause an obstruction, including in common corridors, doorways, entrances, emergency exits, stairwells, etc.;
2.2.10 do not park the vehicle within restricted access private areas which will prevent other users from accessing the vehicle (e.g. within a condominium compound, within a commercial property, within a school compound, inside a residential property); and
2.2.11 do not park the vehicle where doing so would be in breach of applicable traffic rules, and any other relevant laws and regulations (federal, state, local or otherwise).
3. DURING A TRIP
3.1 While riding in Queensland:
3.1.1 always obey applicable laws and road rules;
3.1.2 do not pose a traffic hazard by riding in a dangerous or reckless manner, stay vigilant and keep a look out for hazards;
3.1.3 do not ride abreast with another vehicle;
3.1.4 do not carry the vehicle on public transport;
3.1.5 ride in a safe and respectful manner and be considerate and watch out for others, especially pedestrians, and ride at a speed that does not put other road or path users at risk;
3.1.6 comply with all applicable curfews and any other riding restrictions imposed by relevant authorities or by Neuron;
3.1.7 do not cause nuisance, distraction, or inconvenience to other road or path users;
3.1.8 stick to paved surfaces at all times—do not go on grass, broken ground or other soft surfaces;
3.1.9 if choosing between alternative routes using a road or pathway always consider local conditions and choose a route that is safest for you and other road or path users;
3.1.10 when approaching a crossing or intersection, slow down and be prepared to stop;
3.1.11 when at a crossing or intersection, stop and look for on-coming traffic or pedestrians before proceeding;
3.1.12 travel at a safe speed that allows you to stop safely to avoid colliding with a pedestrian or vehicle and comply with any low-speed zones that may be enforced where you are riding;
3.1.13 travel at a safe distance from a pedestrian or vehicle so you can avoid a collision;
3.1.14 you must give way to both pedestrians and drivers of mobility devices (such a wheelchairs), cyclists, motor vehicles and any other road users at all times;
3.1.15stay off all controlled-access roadways or expressways, freeways, motorways or highways;
3.1.16 observe all relevant local speed limits, slow down if necessary
3.1.17 keep a look out for traffic signs, and obey them;
3.1.18 ensure that you have adequate visibility at all times, and can be seen by fellow road users, use the on-board lights when necessary; and
3.1.19 stop riding immediately if the vehicle malfunctions, the battery level is low, or the vehicle cannot be ridden safely.
3.2 In addition to 3.1, while riding a scooter in Queensland:
3.2.1 you should ride on paths wherever possible;
3.2.2you must not ride on main roads or any streets in the Brisbane CBD;
3.2.3 some limited access to main roads is permitted but only in specific circumstances:
a) you may stay on your scooter to cross a road at a designated crossing
b) you may cross a road or avoid an obstruction on a path for up to 50m; and
c) you can also ride on some local streets where it is safe to do so, but only local streets with a speed limit of 50km/h or less, no dividing line or median strip and, if one-way only, with no more than one lane;
3.2.4 when permitted to ride on a street you must keep as far to the left of the road as possible;
3.2.5 do not ride past a personal mobility devices prohibited sign or enter an area where scooters (or personal mobility devices) are prohibited;
3.2.6 keep to the left on footpaths, shared paths, and cycling paths;
3.2.7 keep left of oncoming bicycles and other personal mobility devices; and
3.2.8 only use the bicycle side of a shared path.
3.3 In addition to 3.1, while riding a bicycle in Queensland:
3.3.1 you may ride on footpaths and shared use paths, however you must keep left and give way to pedestrians;
3.3.2 you may ride in a bicycle lane, tram lane, transit lane or bus lane (however you should not obstruct a bus and should maintain a safe distance from buses);
3.3.3 you should ride in a bicycle lane where provided unless it is impracticable to do so;
3.3.4 you may ride on a road but must keep as far to the left as is safely possible except
a) when making, or about to make a right turn;
b) where the road is divided into lanes;
c) when overtaking; and
d) when entering or riding in a rideabout;
3.3.5 no slipstreaming by riding within 2 metres of the back of a moving motor vehicle for more than 200 metres;
3.3.6 always give hand signals when preparing to turn right, diverge right, or when changing lanes to the right;
3.3.7 you must always have at least one hand on the handlebars to ensure proper control of the bicycle;
3.3.8 ride with one leg on each side of the seat facing forwards and do not ride seated in any other positions e.g. on the handlebars;
3.3.9 you must not be towed or hold onto a moving vehicle; and
3.3.10 do not enter an area where bicycles are prohibited.
4. WHAT TO DO IF THERE IS AN ACCIDENT
4.1 If any third parties are involved, then you must NOT RIDE AWAY.
4.2 You must stop if any property has been damaged or if anyone is injured and provide your name and address and any insurance details to anyone who needs it.
4.3 Similarly, you should ask any other party who is involved for a name, address, and their insurance details.
4.4 As soon as reasonably possible after any accident you should tell us here or through the Help or feedback functions in our App.
4.5 We may ask a number of questions about the accident, such as when, where, and how it happened, and whether any third parties were involved.
4.6 You should not admit any fault or make any offers or promises etc. to any third party that was involved at any time without speaking to us or the insurance company first.
4.7 Information on Ride Insurance can be found on the Neuron App and here.
5. OTHER RESTRICTIONS
5.1 Do not retain the vehicle in your possession after a trip. This includes keeping the vehicle within your property.
5.2 Do not fail to pay usage or other fees and charges as they become due.
5.3 Do not transport the vehicle other than by riding it.
5.4 Do not ride or transport the vehicle outside of the designated riding areas.
5.5 Do not prevent or obstruct other users from using the vehicle after completing a ride (e.g. by locking the vehicle with an external device).
5.6 Do not modify, disassemble, remove components, or otherwise tamper with the vehicle in any way.
5.7 Do not retain possession of personal protective equipment provided by Neuron, including helmets, after completing a ride. Attach these to the vehicle for use by the next rider (see also 2.2 When ending a trip)
5.8 Do not use the vehicle for commercial activities or purposes (e.g. courier, food delivery, promotional activities, rideshare) without Neuron’s prior written consent.