Privacy Policy
Privacy Policy
Last updated: 1 July 2026
Language
1. INTRODUCTION: DATA CONTROLLER AND WHO TO CONTACT
Neuron Mobility Pte. Ltd. and our associated companies (we) are committed to the highest standards of privacy and data protection compliance. We are bound by privacy requirements in the countries in which we operate as may be applicable to you depending on where you are using our products or services (local laws), including:
- If you are a resident of Asia Pacific, you are protected by:
- Australia’s Privacy Act,
- New Zealand’s Privacy Act, and
- Singapore’s Personal Data Protection Act 2012 of Singapore (PDPA), and in each case the regulations enacted under those (as may be amended from time to time).
- If you are a resident of the European Union, you are protected by and enjoy additional rights under the European Union’s General Data Protection Regulation 2016/679 (GDPR);
- If you are a resident of the United Kingdom, you are protected by the Data Protection Act 2018; and
- If you are a resident of Canada, you are protected by the Personal Information Protection and Electronic Documents Act (Canada) and, as applicable, the following substantially similar legislation:
- Personal Information Protection Act (British Columbia),
- Personal Information Protection Act (Alberta), and
- Act Respecting the Protection of Personal Information In the Private Sector (Quebec).
(As each of those laws may be updated from time to time.)
This Privacy Policy sets out how and why we collect, store, use, transfer and disclose your personal information or personal data, as defined by local laws (personal data), and how you may access your personal data and correct it. This Privacy Policy also explains the use of cookies on our websites www.rideneuron.com and www.scootsafe.com (our websites). This Privacy Policy applies to our collection, use and disclosure of your personal data. it does not impose any limits on the collection, use or disclosure information or data that is not personal data under local laws, which may include business contact information and certain publicly-available information.
For the purposes of local laws the relevant legal entity is Neuron Mobility Pte. Ltd. of 510 Thomson Road, SLF Complex #08-00, Singapore 298135. Where you are based in the United Kingdom, however, your controller shall be Neuron Mobility (United Kingdom) Limited. Where you are based in Canada, 2825870 Alberta Ltd. (operating as Neuron Mobility) will collect and control your information as the operator of the Services. Personal data previously collected by Neuron Mobility (Canada) Limited / Neuron Mobilité (Canada) Ltée in connection with the Canadian Services has been transferred to 2825870 Alberta Ltd. in accordance with applicable law. Your information may also be processed by Neuron Mobility Pte. Ltd. or other third parties as set out below.
Our nominated Data Protection Officer is Ming Gong who can be reached at privacy@neuron.sg (please include “Personal Data” in the email subject).
Personal data includes reference to personal information as defined by relevant local laws.
2. INFORMATION YOU PROVIDE AND INFORMATION WE COLLECT
Information you provide
Where you create an account on our websites and other platforms, including any mobile applications (apps), and purchase services from us (including rental of scooters), you must provide us with your name, contact information (email address and mobile number), identity and licence information (where applicable) and payment information (including card details). This information is contractually mandatory and we are unable to provide the services unless this is provided.
You may also choose to allow us to use your contact information (e.g. email address) to receive marketing materials in compliance with local laws or so that we can respond to an inquiry you make.
You may also, or be required to create or upload data when using our websites and other platforms, including apps and live chatbots in the apps. This may include user feedback, messages, and photographs (e.g. end trip photos, parking photos, helmet verification photos, scooter fault photos).
When you choose to enter into our marketing and social media campaigns and/or competitions, you may provide us with personal information in connection with the campaign including your name, email address, social media username, and photographs.
Information we collect about your browser and devices
While you use our websites and other platforms, including apps, we will also collect GPS data relating to your device and the scooter to trace any trips and provide map functionality which is strictly necessary for the services. This information is contractually mandatory and we are unable to provide the services effectively without this data. Furthermore, this information is collected only when you are actively using our app in a way that requires geo-location data, and only to the extent strictly necessary to deliver our services, including to show you nearby scooters available for rental on the app and to calculate your position with respect to these devices.
We also collect general information of the sort that web browsers, servers and network operators typically make available, which may include unique identifiers (e.g. IP address, IMEI numbers), browser type and settings, device type and settings and operating system (including mobile network information such as operator name and phone number and application version number). This information is necessary for us to provide basic functionality, including troubleshooting.
Some of this information could be “personal data” or “personally-identifiable” (that is they could be used to directly or indirectly identify you as an individual and natural person) for example IP addresses, phone numbers, and unique identifiers. We treat such information in the same way that we treat all other personal data (such as your name), and will only use and disclose such personal data as described in this Privacy Policy.
Information we collect about how you use our apps, websites and services
As you use our apps, websites and services, we may (provided that we are permitted by local law or you have provided your consent) collect information about how you interact with our platform and how you use our services (your activity), such as the links that you click, content that you view, terms, products and services that you search for, products and services that you buy, and how you interact with promotional materials or advertisements (if any), language preferences, crash reports, system activity, and the date, time and referral URL of each visitor request. This information will be collected using cookies and other technologies (including local storage). Learn more from our Cookie Policy available here.
Limits on collection, use and disclosure of personal data
We will not collect personal data indiscriminately but will limit collection of personal data to that which is reasonable and necessary. We may also collect personal data as authorised or required by law. Your personal data will only be used or disclosed for the purposes set out below and as authorized or required by law.
3. HOW WE USE THE INFORMATION WE COLLECT
We collect information to enable you to receive the benefit of our websites, platforms, apps, products, and services. Subject to this Privacy Policy and your data preferences, we may use the information we collect for some or all of the following purposes:
- carry out our obligations and to provide you with agreed products and services;
- process payment from you in consideration of the receipt of the products and services (if applicable) and issue receipts;
- secure and protect you, us, our websites, platforms, apps, products, and services, and the public;
- establish, maintain and administer your account, including to verify your identity;
- to assist with customer support, process images (such as helmet or parking photos), detect fraud, and improve our services. We may use chatbots and other AI tools to help achieve these purposes. Personal data processed through these tools will be handled in accordance with this Privacy Policy;
- maintain, troubleshoot, and improve our websites, platforms, apps, products, and services
- understand how and where visitors use our app, websites, and services to allocate and balance resources;
- monitor speed, location, sidewalk/pavement riding, parking compliance, helmet verification and to track where helmets are placed to end trips;
- measure performance of our websites, platforms, apps, products, and services which helps us to understand customer preferences, optimise our websites and other platforms, including apps;
- develop new products and services;
- if your preferences permit, to provide you with recommendations and personalised products and services;
- communicate with you about our websites, platforms, apps, products, and services—such as to notify of changes and updates, alert you to data or security breaches, and to provide you with customer support;
- for quality assurance and training purposes;
- to create or distribute promotional and marketing material that is relevant to you, with any required consent if required by local laws;
- to carry out marketing and social media campaigns or competitions which you have entered into;
- to contact you to let you know about products and services that we believe may be of interest to you, new features and how they may benefit you, solicit your feedback, or just keep you up to date with what’s going on with us and our products and services and/or products, to promote and market ourselves, our products and services, and our websites (including any social media pages maintained or operated by us such as Facebook, Instagram, Snapchat, Twitter, YouTube etc) via email and (if applicable) in-app notifications, with any required permissions / consent if required by local laws;
- meeting our legal, regulatory, and tax reporting obligations;
- Comply with requests from local authorities and government bodies (including local transport departments, police, public health agencies and similar bodies);
- investigating incidents of potential or suspected breaches of our Terms of Service (including any accidents or incidents involving our scooters) or applicable laws; and
- any other uses identified to you at the time of collecting your personal data or as reasonably contemplated by this Privacy Policy and our Terms of Service,
(the Purposes).
We take steps to ensure that we minimise the collection of personal data and personally-identifiable information. Where the use of personal or personally-identifiable information is not necessary for any of the above listed Purposes, we will process the personal data or personally-identifiable information in such a way as to render it non-personally identifiable before use (pseudonymisation or anonymisation as required by local law).
If you are a resident of the European Union or United Kingdom, we have set out details of the “legal basis” for our processing as required by the GDPR and UK Data Protection Act 2018 in Annex 1.
If you are a resident of Canada, we will obtain your consent to collect, use or disclose personal data except where we are authorized or required by law to do so without consent. Your consent can be express, implied or given through an authorized representative such as a lawyer, agent/mandatary or broker. Consent may be provided orally, in writing, electronically, through inaction (such as when you fail to notify us that you do not wish your personal data collected/used/disclosed for various purposes after you have received notice of those purposes) or otherwise. You may withdraw consent at any time, subject to legal, contractual and other restrictions, provided that you give us reasonable notice of withdrawal of consent. If you notify us that you withdraw consent, we will inform you of the likely consequences of that withdrawal of consent, which may include our inability to provide certain services for which that data is necessary.
If you take a trip in New South Wales, Australia, any personal data collected from you, such as age, gender, postcode, health information and trip information collected by us may be disclosed to the relevant City Council and Transport for New South Wales (“TfNSW”). TfNSW may use such information to exercise its government functions, develop e-scooter policy and promote safe e-scooter use. By using our Services, you acknowledge the collection, use and disclosure of your personal data in the manner outlined above. For further information on how TfNSW will handle your personal data visit https://www.transport.nsw.gov.au/about-us/transport-privacy.
4. WHEN WE SHARE YOUR PERSONAL DATA WITH OTHERS
Data Recipients
We may disclose personal data or personally-identifiable information in the following circumstances:
- when you give us explicit consent to share your data;
- when we share it with our affiliated and group companies for the Purposes specified above; if we do disclose your information to our affiliated and group companies, their use and disclosure of your information will be subject to this Privacy Policy;
- when we share it with our partners, and other trusted organisations we work with to provide products and services to you;
- when you enter into our social media or marketing campaigns and competitions and you consent to publishing of your information on public social media platforms for marketing purposes;
- when we share it with trusted external service providers and data processors we work with to operate our business and provide products and services to you, such as data centres, web hosts, cloud storage and cloud software providers, customer support providers, payment processors, identity verification services, debt collectors, accountants, and insurers;
- when we share it with prospective sellers or buyers of our business or assets and if we, or substantially all of our assets, were acquired, or in the event that we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. If such transfers occur, any acquirer of our business will continue to use your personal data as set forth in this Privacy Policy unless otherwise notified to you; or
- when we are required or requested to share it with city councils, regulators, insurers, law enforcement agencies and other relevant parties for the purpose of enforcement action, an investigation, legal or contractual compliance and reporting purposes, in accordance with applicable laws and regulations
Data transfers
We are a global organisation and accordingly data may be processed and shared outside of the country in which you live (as part of intra-group transfers and also to the recipients noted above including service providers); however we will only do this when we comply with local laws and put in place appropriate measures in accordance with the requirements prescribed under the local laws to ensure that the recipient of data provides a standard of protection to the personal data transferred that is comparable to the protection under the PDPA, GDPR, other applicable data protection law and this Privacy Policy. Nonetheless, you acknowledge that your personal data may be processed and stored in foreign jurisdictions and that governments, courts, law enforcement or government or regulatory agencies in those jurisdictions may be able to access or obtain disclosure of your personal data under a lawful order or otherwise through the laws of the foreign jurisdiction, irrespective of the safeguards we have put in place for the protection of your personal data. Where you are a resident of the European Union or the United Kingdom, we will only transfer your personal data: (a) to countries that have been deemed to provide an adequate level of protection for personal data listed here (or equivalent in the United Kingdom); (b) where we have specific contracts approved by the European Commission which give personal data the same protection it has in Europe (or equivalent in the United Kingdom); and/or (c) where we K Datazegescc_en">here (or equivalent in the United Kingdom);
45.YOUR PATA WRIGHT
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47. LINKS TO THIRD PARTY WEBSITE
48. PRIVACY COMPLAINT
49. PRIVACY POLICY CHANGE
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