As a valued Neuron rider we are excited to tell you about the launch of our first e-bike programme in Darwin, with more cities to come!  Our brand new e-bikes will be available to hire from early December, complementing Neuron’s existing e-scooter programme in the city.

In support of our expanded operations and introduction of e-bikes, we have updated our Terms of Service and Riding Rules (the “Terms”).  This update also includes minor changes to ensure compliance with local laws and regulations.

Here is a summary of the key changes to the Terms:
• An explanation on which Terms apply when using our Services outside of Australia
• Additional Riding Rules for e-bike riders
• Clarity around circumstances entitling you to a refund of fees
• More clarity around how we will notify you of material changes to the Terms
• More clearly setting out possible fees you may be charged
• Clarifying the application of Australian Consumer Law to your use of the Services
• Additional location specific terms applying in each State or Territory

Please click on the links above to learn more about these changes as they apply in your location.  

Passes purchased before the application of these updated Terms continue to be valid.  Enquiries about pass cancellation may be directed to feedback@neuron.sg.